NetSupport DNA is your eyes and ears, monitoring the school network. Within the keyword and phrase monitoring tool, if a safeguarding keyword (in any language) is matched anywhere on the network, the event is captured immediately (available as a log, screenshot of the screen, webcam image of the user, or a screen recording, according to severity level and which of these the school activates – features are not available for devices used at home) and provides a full background to the safeguarding event. The data captured is securely stored on the school network (LAN) and only designated safeguarding leads can access the information.
A full explanation and definition of each keyword is also given to help staff understand the potential risk to the student, plus the new contextual intelligence-based Risk Index creates a numerical risk index for each event based on sophisticated contextual AI risk analysis. This allows staff to view high-risk events and vulnerable students with ease. Staff can also see the broader context of a student’s activity from a detailed summary of their internet and application use (which can also be controlled) that is available for any selected period of time. Age appropriate internet controls can also be added using the Profiles. In addition, vulnerable studentscan be flagged and tracked as an extra layer of support, and a ‘history of concerns‘ is available for each student.
The new Azure-hosted safeguarding view stores local data to allow Safeguarding staff to view triggered safeguarding keywords, contextual intelligence-based risk alerts, reported concerns by a child (on a school PC or via the school’s website), trending topics word cloud, history of a student’s reported concerns – as well as archive and re-assign reported concerns and add a concern – all on the go.
The new cloud module also includes a smartphone-optimised user interface to allow Safeguarding staff to quickly search for a specific child and review any recent alerts or concerns.
Safeguarding needs to be proactive too and so NetSupport DNA enables Students to access online support resources – covering topics such as FGM, drug addiction, grooming and bullying – all from the NetSupport DNA safeguarding icon on their PC. Students can also report their concerns in confidence to a trusted member of staff via the Report a Concern option. Students share their problem by sending a message, screenshots or documents to a member of staff they trust, then NetSupport DNA will track the concern, any notes made, and even alert a Safeguarding Administrator if the intended member of staff has not responded within a certain amount of time. Concerns can be re-assigned to another Safeguarding Lead if for example the member of staff was on holiday. Teachers can also do the same in situations where they are verbally told of a student’s concern. They can now log the concern via the ‘Add concern’ button on the safeguarding navigation tab.