NetSupport Manager continues to deliver the very latest in remote PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.
Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support – without the need for a third party service or ongoing subscription costs. Adding to traditional 1:1 remote control capabilities, NetSupport Manager excels as a 1:many solution; from monitoring multiple systems in real-time, to showing the operator screen to multiple recipients for training, to file distributions across the network.
Over 23 years’ development and 12,000,000+ PC install base = Industry recognised, the most stable, feature rich and secure Remote Control solution available.
NetSupport Manager provides the ability to support Windows, Mac, Linux and mobile devices all from a single console. Designed to operate over your network, via mobile communications or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support, including dynamic Hardware and Software Inventory reports, Systems Management tools, screen in real-time to any number of connected systems as an integrated training
Multi-platform support both for the multi consoles and also the clients
Product Overview
The IT enterprise continues to expand and evolve with the boundary between LAN, WAN and truly mobile now an almost seamless transition. As our dependency on technology grows, so does the operational impact of system downtime, or simply the time lost by not having instant access to key systems.
NetSupport Manager continues to offer a unique proposition for desktop remote control. One solution – available from your desktop, laptop, tablet or smartphone – that allows seamless and secure access to workstations and servers across your enterprise, both locally when in the office, and remotely when on the move.
NetSupport Manager provides all components as standard, including a unique “connectivity server” that can be deployed in minutes if you want remote support away from your WAN without boundaries, cutting edge mobile apps available to download for free from the Google and Apple app stores, and one clear proposition…
A one-time purchase for use across your enterprise; a one-time purchase for a permanent lifetime licence; a solution that doesn’t require you to use or send your data via third-party servers, doesn’t need remote hosting and doesn’t charge you again and again with annual subscriptions.
Think Remote Control and you may think simple access to a remote PC screen; think NetSupport Manager and enjoy true multi-platform remote control, file management, inventory management, PC diagnostics, audio and screen collaboration, interactive training tools, geolocation and much more.
Think Remote Control and you may think one-to-one; with NetSupport you can monitor and view dozens of devices in a single view, automate activities, group by location, platform, device type and so much more. That’s why, after 20 years of evolution, NetSupport remote control technology is now deployed on over 12 million computers around the globe.
Please see our features page from the menu above for our key highlights, then review a full list of features available for each platform and finally, download a free 30 day fully-featured evaluation copy to see the NetSupport difference.
NetSupport Manager 12 is available fully localised in English, French, German, Spanish, Italian, Dutch, Brazilian Portuguese, Japanese, Chinese and Polish. NetSupport Manager is consistently voted ‘best of breed’ by the leading IT publications.
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New features and enhancements
NetSupport Manager v12.8 includes:
Showing applications
When showing an application to an end user, you can now select to display the application in a separate window (via Display Mode setting), allowing the end user to continue using their own screen as normal – helping to maintain productivity levels.
When showing applications on multiple screens to an end user, the screens are now compressed to display the whole desktop, providing the end user with an accessible view of the applications.
HTTP access
To enhance the Gateway’s security even further, NetSupport Manager now includes the option to control HTTP access based on the person’s IP address.
Filter list of clients
To help find and connect to clients quickly and efficiently, IT teams can now filter the Gateway’s list of clients by name, username, address and description.
Thumbnail view
The thumbnails of connected devices (displayed in the Control) have been further optimised to improve performance.
Feedback mode*
NetSupport School (provided free within NetSupport Manager), provides a great way to capture feedback, such as during a school lesson or staff training session, to check everyone has understood the topic or to gauge the general mood of the class.
The teacher/trainer can choose from several visual indicators to gauge feedback from the class. Once the option has been selected, a dialog box opens to allow a question to be entered and sent to the class. The chosen visual, along with the question, will then appear on the PCs of each member of the class so they can make their selections.
All the feedback results are reported back to the Console in two formats: a list-style report (showing each individual’s feedback) enables the teacher/trainer to drill down into each person’s mood or understanding – or a chart view, which helps them to see general mood or understanding at a glance.
*This feature requires the free NetSupport School components (providing classroom instruction/training features), available from the NetSupport Manager installer package.
Easy mode*
NetSupport School (provided free within NetSupport Manager) now includes three modes for using the Console’s user interface: Easy, Intermediate and Advanced – helping ensure its features and functions are accessible to all users, regardless of their tech experience and knowledge. The new ‘Easy’ mode allows technology-shy instructors to only see and use the basic core tools, supporting simplicity and ease of use.
Easy mode’s tools include:
- Lock/Unlock
- Blank screens
- Power on PCs
- Message end users
- Feedback mode
- Block all internet
- Help requests
- ‘Mute Audio’ at client
- Lesson Timer
The ‘Intermediate’ mode (previously known as ‘basic’ mode) includes a few more frequently-used tools – and Advanced mode offers all the features and functions available in NetSupport School.
*This feature requires the free NetSupport School components (providing classroom instruction/training features), available from the NetSupport Manager installer package.
NetSupport Manager v12.7 includes:
A few extra features and enhancements have been added to the latest version of NetSupport Manager.
- An update to the Print Capture functionality has been added to support capturing to PDF and XPS files.
- Updated support tool to provide stats for Gateway performance.
- Integration with ClassLink OneRoster (requires NetSupport School), providing more flexible connection methods.
NetSupport Manager v12.5 includes:
New Client app for Android
TheAndroid Client app enables existing Control users of NetSupport Manager v12.50 to remotely connect to Android client devices (Android 4 or later) for enhanced real-time interaction and system support whilst on the move.
Now, IT technicians (Control users) can connect to an Android device via a PIN; a feature that allows seamless and secure connectivity between the Client device and Control simply by sharing a matching code. In addition, the Control and Client can carry out either a one-to-one text Chat session, or, alternatively, the Client can join an existing Control-initiated group discussion to sort out any remote support challenges.
To further aid problem solving, screenshots from the Android Client’s device can be taken during a Control session – plus, files can be quickly and easily transferred to and from the Client device, for total flexibility and ease of working.
The NetSupport Manager Android Client app can be used with existing NetSupport Manager 12.5 licences and is available from the Google Play store.
New PowerShell feature
Launch a PowerShell window to quickly and easily execute PowerShell commands at a selected Windows client.
New deployment enhancements
Send a Wake-on-LAN Windows command to machines that are not turned on and quickly locate machines local to the Control.
Enhanced file transfer and distribution speeds.
Enhanced performance on the ‘View and show’ mode on Windows 8 and above.
Enhanced Inventory process monitoring section in Windows. New information such as the process ID, number of handles and objects are now included, along with real-time statistics showing percentage increase/decrease in, for example, process memory usage.
Version 12 summary:
Take a look at the new features and enhancements in our latest version NetSupport Manager v12.
