Content relating to products offered by Muntada.
Content relating to products offered by Muntada.
Hosted LMS perfectly integrated with iSpring authoring tools
Build conversation simulations that effectively train and assess communication skills
Content relating to products offered by Muntada.
A suite of easy-to-use tools for managing and supporting IT assets across a school network or campus.
NetSupport DNA contains a wealth of features designed to make School IT management so much easier. Highlights include: automatic discovery of devices; hardware and software inventory; change tracking and software licence management. Building on the flexibility of a single solution for schools, NetSupport DNA also includes energy monitoring; power management; USB endpoint security; printer monitoring; application and internet metering; a flexible alerting suite; and an easy-to-use software distribution module.
eSafety and safeguarding are supported with keyword and phrase monitoring to alert schools of any online activity that may place a student at risk when using school devices; internet monitoring of websites visited; the option for students to report concerns directly to trusted staff – and much more. NetSupport also offers optional complementary classroom management, service desk and remote control modules.
Teach Secondary Review
NetSupport DNA has to be one of the best IT asset management solutions on the market..
Teach Secondary – Read the review
NetSupport DNA is designed to deliver a complete suite of IT admin features for schools and colleges, without the expensive associated hardware purchases implementation and initial training costs of alternative solutions.
There are three main components the is used to manage and store information in the DNA database is used by the IT Technician to view information the agent is installed on each device you want to monitor.
After installation of the server module (used to manage and add information to the DNA database), the deployment tool provided will automatically discover and install the DNA client on targeted devices across the school. The DNA console (installed by the IT technician) provides full DNA system control, rich on-screen. information and real-time reporting. The Console can be installed on multiple machines.
A typical 50-user PC evaluation can be up and running within 30 minutes. An additional gateway component is included as standard for linking multiple schools or campuses. DNA will also link with a school’s existing Active Directory if present (including single sign-on) and includes the ability to profile department access and administrative features by console user.
Receive notifications of any new devices that join the network and choose whether to deploy an agent automatically.
Once NetSupport DNA is installed and operational in your enterprise, it will constantly monitor the network and identify any new devices that join, providing the option to automatically deploy an agent for future management
An affordable, powerful asset-management suite – and print-monitoring capabilities are a bonus.
IT PRO magazine, June 2016 – Read the review
NetSupport DNA provides one of the most comprehensive and detailed Hardware Inventory modules available on the market today. A wealth of information is gathered from each device, from CPU and BIOS types to network, video and storage information.
Inventory reports are displayed either for a single PC; a selected department; just teachers or a specific classroom PC; or condition-based “Dynamic Groups”.
Contracts options are also provided to record both leases and maintenance contracts associated with any school devices or peripherals, including supplier details, contract expiry dates and costs.
Hardware Inventory updates are configured to run at different time intervals throughout the day or at start-up and can be refreshed instantly on demand. A standalone inventory component is available to run on non-networked or mobile devices and in addition, high value peripherals can also be associated and recorded against a device, perfect for keeping track of school assets.
The SNMP Discovery view allows NetSupport DNA to be configured to scan a range of network addresses and report on any new network devices discovered, such as printers and access points. These items are then stored within DNA and real-time data (such as ink or toner levels) can be monitored from the console.
The SNMP module includes the discovery of – and then active monitoring of – any selected SNMP devices; tracking statistics and a history for any data set on a given device over time, such as data traffic on each interface of a network switch. The module also includes a dedicated alerting component, supporting dozens of customisable alerts which can be created and triggered if any tracked data meets specific criteria. Alerts can be sent automatically to designated console users or pre-defined email accounts. Custom query-based reports and views can also be created to reflect all gathered data.
SNMP Device Discovery
Easy to deploy, NetSupport’s DNA has features you’ll be hard pushed to find in other asset management solutions.
PC Pro Magazine
The Software Module is designed to help schools better manage licence compliance and reduce software overspend by accurately reporting installed software and proactively identifying PCs with software that has no or low usage.
A detailed summary of all programs and applications installed on each PC is provided, including Windows 8 & 10 store apps. NetSupport DNA can display the information for a selected PC, a department or a custom group and includes an extensive module for assigning and tracking licence use. The NetSupport DNA software license module supports the ongoing management of all software licences for each department, recording suppliers, purchase and invoice details, department or cost centre allocation and the tracking of maintenance contacts as well as storing PDF copies of any supporting documents.
A file scan option is also included and can be used to identify files of a certain type installed locally on devices. This could be used to ensure students’ coursework documents are not being stored locally and therefore being missed from the daily school backup routines.
Plus, the new ‘Search facility’ added into Software Packages makes it easier to find what you are looking for; and the install date of Hotfixes is now shown in a devices Software Inventory – helping to highlight which devices have received updates.
The Application Metering module reports on all applications used on each PC or server, detailing the time the application was started and finished, as well as the actual time it was active.
Monitoring application use ensures software licences are assigned to the right staff / students and aren’t renewed without evidence of application activity, thus enabling cost savings.
Application usage can also be restricted for students, either fully or just by time of day. Lists of approved and restricted applications, together with times when restrictions apply, can be created and enforced centrally.
Application metering enables the school to monitor and report current licence usage levels for all installed applications and ensure that application usage complies with school policy. Reports can be presented by PC or logged-on user.
Keeping our students safe online is paramount and access to new technology in education is constant. From online learning and digital resources to social media and beyond, the opportunities are countless. To ensure the successful use of online learning and to support a safe environment, it’s vital that schools are fully prepared with not just an internet safety policy in place, but also the right tools to enforce it.
The Internet Metering module provides a detailed summary of all internet activity on each PC by a student, including start and finish times for each URL visited and the active time spent on a page. Results can be reviewed by device or user. Naturally, the key to supporting an effective e-safety policy is providing effective controls. With NetSupport DNA, internet usage can be fully managed; lists of approved and restricted URLs and/or sub-URLs can be applied centrally.
NetSupport DNA now allows you to create multiple approved/restricted websites lists which can be assigned to specific profiles. This means dedicated internet settings can be applied to specific departments and year groups. Once applied, NetSupport DNA can allow unrestricted access to all websites, restricted access to certain websites that have been marked as approved by the school or by blocking access to specific sites marked as inappropriate.
Access can also be controlled by time of day, perhaps only allowing access to approved gaming sites for school clubs outside of hours.
In addition to restricting websites and applications by their specific name, Apps and Games can now be blocked or restricted by their window’s title, helping technicians to add a broader layer of security while keeping students on task. For example an application with the word ‘multi-player’ included in the title can immediately be blocked during school hours but allowed for after schools clubs, if appropriate.
NetSupport DNA features an extremely powerful Alerting module allowing the system to automatically notify operators when any number of changes occurs across the school network. Building on the DNA philosophy, the system is designed to be simple to initiate and there is no limit to the number of custom alerts that can be added.
There are two types of alert: system and PC alerting. System alerts identify any changes within the data gathered by NetSupport DNA across the overall enterprise, including alerts for things like new PCs added, changes in hardware, a new application installed/removed and so on. PC alerts identify real-time changes or conditions that occur on a specific PC, such as: CPU utilisation exceeding XX% for XX minutes; free disk space falling below XX%; a key service stops (eg Antivirus); print spooler alerts; security alerts (eg failed login attempts on a teacher’s PC); and if keyboards or mice are unplugged.
When a system error occurs (GPFS etc) NetSupport DNA now triggers a system error alert to capture the error message. The alerts can be configured to capture a screenshot, record screen and run an application. This extra functionality has also been applied to PC alerts, allowing you to choose what happens when any alert is triggered.
Alert notifications can be directed to specified email recipients and/or active console users (on a per alert basis, so the nature of the alert may dictate which operators are notified). In addition, outstanding alerts are identified against matching PCs on the main hierarchy tree view. Once alerts have been identified, notes can be added by an operator. A full history of all alerts is accessible from the History feature.
NetSupport DNA, has proved invaluable, it was a very quick and easy install, discovering assets and users via Active Directory. The ability to combine NetSupport DNA with NetSupport ServiceDesk in a fault diagnosis scenario has been another key selling point.
Warrington Collegiate
NetSupport DNA provides a multi-delivery option for Software Distribution.
A software distribution package is created by either applying parameters to a collection of files or folders or by using the DNA application packager – recording the user prompts, keystrokes and mouse clicks that are used during a test installation, and then automating these on a live deployment to bypass the need for operator intervention.
Once created, the application package can be automatically “pushed” to the target PCs in the school for deployment or, alternatively, it can be “published”. Once published, a user can check to see which applications are available for their PC, based on their faculty, and “pull” these down on demand.
NetSupport DNA includes a Scheduling feature, allowing packages to be deployed on a specific date and time – usually out of core school hours when network traffic is at its lowest.
With remote deployments, such as multi-site schools, the need to minimise network traffic congestion becomes a priority. In this case, NetSupport DNA allows a client PC, ideally local to the target machines, to be nominated as a distribution point. When the software is deployed, rather than being sent to each remote PC directly, it is just sent to the designated PC which then acts as a relay and redistributes it to its local PCs.
The Energy Monitoring module provides a simple and concise high-level summary of potential energy wastage across the school by office and classroom computer systems that are left powered on out of school hours.
Energy saving is a big area of focus for schools, and NetSupport DNA helps in two ways: First of all, NetSupport DNA checks to verify the powered-on state of all computers and its local monitoring component keeps an accurate record of each time a computer is powered on, off or hibernates. Once it knows the times of day each computer was operational, an average (and customisable) “power consumption per device” calculation is used, facilitating a baseline energy usage calculation for all computers.
With this information to hand, Power Management policies can now be set. Computers in selected classrooms can be set to automatically power off at a specified time at the end of each day and then power back on – all at once, or in stages – the next morning. In addition, schools can apply “inactivity policies”, allowing rules to be set for systems to be set to sleep, log out or power down if they have been inactive over a period of time.
NetSupport DNA provides a simple and effective solution for managing the use of USB memory sticks to help maintain the security of the school network. The use of memory sticks can be controlled across the entire school or just for specific departments, staff or students. Usage can be set to allow full access, block all access, allow read-only access or prevent applications being run from an unknown memory stick. Alternatively, individual memory sticks can be “authorised” in NetSupport DNA – for the current day, a week or indefinitely – and the use of sticks in the school can then also be limited to only those authorised.
A program administrator can connect a memory stick to their local PC and then authorise its use within the DNA console for either a given department or a specific teacher. Teachers or students who connect an unauthorised memory stick to their PC can also request remote authorisation where appropriate. Not only does NetSupport DNA identify both removable (memory stick) and portable (mobile phone, tablet, camera) storage devices, it also provides similar usage controls over CD / DVD devices (including USB and virtual). It also detects whether volumes on hard drives/USB drives are encrypted (BitLocker).
Gain a real-time summary of all your PCs using Explorer mode. Selected PCs can be viewed in three formats – Icon, Details or Thumbnail view – and these can be refreshed at time intervals of your choice, e.g. instantly, every five or ten seconds and so on.
In the Thumbnail view, the PC screens (including multiple monitors) are visible and give a visual overview of current activity. The thumbnails size can be changed to suit the operator’s needs. For selected departments (i.e. finance or teachers), privacy modes can be set so the thumbnail is blurred.
Displaying the selected PCs as icons is another useful option for viewing large numbers of PCs at a glance and simply highlights OS platforms, and any with active notifications. Drilling down further, the Details view displays all of the selected PC’s details in a list with any active notifications highlighted, allowing for easy identification of PCs that may need immediate attention.
This view also provides a visual summary of all active policies applied to each PC and PC performance data such as real-time network traffic, CPU and memory for each PC. In addition, by right clicking on any PC an operator can launch on-the-fly PC-specific features such as power on/off, chat, remote control, send messages and more. The notification filter can be used across all three display modes to highlight the PCs with any active notifications within the chosen time period.
NetSupport DNA is designed to ensure you have maximum visibility of your school’s assets, from the classroom to the ICT suite and the library. System reports highlight PC and application usage to ensure under-utilised PCs can be identified and then re-deployed. In addition, “dynamic groups” enable technicians to designate and track technology due for replacement or upgrade. A great feature to help support both procurement and budget planning.
User reporting ensures a school can instantly see who’s doing what and where. In addition, it reveals if software licences deployed are actually being used and, as a result, whether an annual renewal for the licence is justified. NetSupport DNA will also highlight when PCs are left on out of hours and energy is wasted.
NetSupport DNA, together with its optional classroom management module, provides a range of features to support a school-wide e-safety policy. Within DNA, this includes both Internet Monitoring and restrictions to prevent access to inappropriate websites; disabling webcams on classroom devices; controlling access to content on memory sticks; triggering Alerts when violations occur − through to the enforcement of Acceptable Use Policies.
The classroom management module, NetSupport School, adds keyword and Instant Messenger monitoring, real-time activity metering, viewing student screens in the classroom and much more.
Safeguarding is a term which is broader than just ‘child protection’ and relates to the action taken to ensure the welfare of children and protect them from harm. With NetSupport DNA’s safeguarding module, it can be entirely managed by safeguarding staff –without the involvement of the IT team.
NetSupport DNA is your eyes and ears, monitoring the school network. Within the keyword and phrase monitoring tool, if a safeguarding keyword (in any language) is matched anywhere on the network, the event is captured immediately (available as a log, screenshot of the screen, webcam image of the user, or a screen recording, according to severity level and which of these the school activates – features are not available for devices used at home) and provides a full background to the safeguarding event. The data captured is securely stored on the school network (LAN) and only designated safeguarding leads can access the information.
A full explanation and definition of each keyword is also given to help staff understand the potential risk to the student, plus the new contextual intelligence-based Risk Index creates a numerical risk index for each event based on sophisticated contextual AI risk analysis. This allows staff to view high-risk events and vulnerable students with ease. Staff can also see the broader context of a student’s activity from a detailed summary of their internet and application use (which can also be controlled) that is available for any selected period of time. Age appropriate internet controls can also be added using the Profiles. In addition, vulnerable studentscan be flagged and tracked as an extra layer of support, and a ‘history of concerns‘ is available for each student.
The new Azure-hosted safeguarding view stores local data to allow Safeguarding staff to view triggered safeguarding keywords, contextual intelligence-based risk alerts, reported concerns by a child (on a school PC or via the school’s website), trending topics word cloud, history of a student’s reported concerns – as well as archive and re-assign reported concerns and add a concern – all on the go.
The new cloud module also includes a smartphone-optimised user interface to allow Safeguarding staff to quickly search for a specific child and review any recent alerts or concerns.
Safeguarding needs to be proactive too and so NetSupport DNA enables Students to access online support resources – covering topics such as FGM, drug addiction, grooming and bullying – all from the NetSupport DNA safeguarding icon on their PC. Students can also report their concerns in confidence to a trusted member of staff via the Report a Concern option. Students share their problem by sending a message, screenshots or documents to a member of staff they trust, then NetSupport DNA will track the concern, any notes made, and even alert a Safeguarding Administrator if the intended member of staff has not responded within a certain amount of time. Concerns can be re-assigned to another Safeguarding Lead if for example the member of staff was on holiday. Teachers can also do the same in situations where they are verbally told of a student’s concern. They can now log the concern via the ‘Add concern’ button on the safeguarding navigation tab.
It’s been great working with NetSupport and their new solution NetSupport DNA. We feel their twin approach of providing a mechanism for children to report their concerns to trusted members of staff alongside the proactive monitoring of keywords and phrases typed by students on their PCs ensures schools can be both proactive and reactive to the safety of children.
Gary Perkins, Head of School Improvement, Peterborough City Council.
NetSupport DNA contains a secure Vault component, allowing secure storage of serial numbers, passwords or any other confidential IT data. Access to the vault can be restricted to specific console users and activity can be recorded against the central DNA audit trail.
NetSupport DNA includes a powerful Audit component, tracking all selected console activity by staff. The audit feature records when policies or settings are changed, entries are added or deleted or where rights are changed for any DNA user.
NetSupport DNA provides a range of features to locate and manage users within a networked environment. In addition to key user data (name, telephone etc) DNA provides the school with the ability to customise the data to be gathered and collated from each device owner, including tracking of user acceptance forms. DNA also keeps a history of changes to the data entered in User Data. Changes to custom user details are recorded, including the following fields: Staff Number, Location, Asset Tag and Owner.
NetSupport DNA now provides a single time-based summary of all activity by a specific user, PC or department. Presented in a chronological view, it shows technicians what time the logon session began and ended, as well as exactly what applications were used and when, internet usage and any triggered safeguarding keywords – over a set time period. This time-saving feature means that technicians now don’t have to look at each area separately and can instead see the full picture of activity, at a glance in one location.
Using Explorer mode, technicians can now use the Spotlight feature to help them see more details about a selected PC (e.g. any applications, services, websites and processes in use), all in a single glance. Services can be stopped and restarted remotely as required. It also provides another way to quickly add applications/websites to blocked lists instead of navigating through to the web or application components and adding them separately.
To provide maximum flexibility and to help save time, NetSupport DNA allows you to create multiple profiles for different groups of devices or users (i.e. year group or department level), each with its specific component settings. This means dedicated settings (such as internet access) can be applied to specific year groups, allowing the schools to implement age-appropriate monitoring and restrictions.
In addition to preventing students logging in on multiple devices, when required, a user can now be authorised to log on to multiple PCs at once (between 1 and 5). A useful feature for roaming students or teachers who may have several devices.
IT staff can be alerted to users who are simultaneously logged into multiple PCs. Following these alerts, IT technicians are able to review and decide whether to log-out the user and follow up to ensure the login credentials are not being misused.
NetSupport DNA allows anyone with a DNA agent installed on their machine (if the feature is enabled) to locate another logged-on user and then send them a message. This may be useful for staff members that do not have the NetSupport DNA Console installed, but need to find and contact other users in the school, for example getting a message to a teacher at short notice.
NetSupport DNA allows you to create and place bookmarks within the PCs, Users and Devices Tree views. This may be useful if you have a large or complex Tree structure, as it allows you to quickly navigate to the place you want to work with..
To help find users/items in the Hierarchy Tree view easily, you can apply custom images to departments, dynamic groups, PCs and Users.
One of the most common issues for IT technicians is students forgetting their passwords. Now, teachers can take on the role of resetting passwords directly from the DNA Agent icon situated in their task bar, allowing the students quicker access to their devices and lesson disruption to be kept to a minimum.
Other supporting tools include real-time chat and messaging, a real-time system status view for all devices, as well as a range of system admin features.
As an extra layer of support for the IT team, the master console password can now be easily reset internally, allowing the IT team to continue its daily tasks without disrupting productivity.
The Efficiency View helps schools to see at a glance if their technology is being used efficiently – helping to reduce any wastage. The unique dashboard highlights key areas of efficiency data, such as:
Armed with this information, schools can see exactly how their technology is being used and the areas where efficiency can be improved to create cost and time-saving benefits. Plus, compiling this data into one simple-to-read dashboard makes it easy for schools to quickly see the whole picture.
What’s more, the information can be saved and exported as a report, and the data can be displayed for customised dates – making it easy to evidence improvements.
To help schools reduce the amount of data they store, a Data Retention Policy can now be set to delete data over 365 days old (default mode). The policy can be scheduled to run automatically at any time, on any day or at any interval.
The data included in a retention policy includes:
The data can be backed up before the policy runs and emails can be sent to notify staff when the process is about to start.
Acceptable Use Policies (AUP) form an integral part of the key information security policies used by most schools. It is common practice for new staff and students to sign an AUP before using school resources for the first time, or to confirm they have read any changes to such a policy whenever it is updated.
NetSupport DNA provides a flexible module to support the delivery and tracking of AUPs across a school. Policies can be applied either to specific devices (eg PCs in the library) for display each time any user logs on, or to users for one-time display and acknowledgement. The Acceptable Use Policy feature can support multiple policies (e.g. separate staff / student templates), which can then be formatted for clear presentation. Full tracking and exception reporting is also provided.
NetSupport DNA includes a high-level Print Monitoring feature. Individual printers across the school are automatically identified and, from the central console view, costs for printing (black and white, colour and so on) can be assigned either globally or against each different printer. Where required, printers can also be excluded from the view. A full overview of printing activities and indicative costs across the enterprise is provided by NetSupport DNA.
NetSupport DNA provides both on-screen and print-optimised reporting. The on-screen reports / views are provided with supporting bar and pie charts and “live” drill down capabilities on all key summary data. As well as reporting on individual devices, users and departments, NetSupport DNA also features dynamic groups. These are user-defined and added to the main hierarchy tree. A dynamic group could, for example, be to identify which classroom PCs are upgradeable and such a group would be created automatically from those that match the required criteria – such as “all PCs with more than ‘XX’ Gb Ram, ‘XX’ Gb free disk space and XX processor type” and so on.
Print optimised reports are designed for management reporting and can be scheduled for creation and output to a specified file location automatically. All reports include the option to print or export to PDF, DOC and XLS.
NetSupport also supports custom views for all data; the Query Tool provides users with an easy interface for defining custom views. The query tool uses a simple drag and drop field picker, supported with conditions and sum-based features.
Provided as a supporting tool for NetSupport DNA, the Inventory app can be downloaded free from the Google Play and Apple app stores. The DNA mobile app allows a school technician, when away from their desk, to search for and view a detailed Hardware and Software Inventory for any PC on campus. The mobile app also includes a QR code scanner to help instantly identify any PC, either from an on-screen QR code displayed by DNA, or from a label fixed to the device. NetSupport DNA also provides a QR code label creation facility including displaying custom details. A history of all hardware changes as well as any software installs or removals are also shown on the app.
In addition to the Inventory and History views, the NetSupport DNA mobile app also highlights any new PC alerts that have triggered across the school network.
NetSupport is recognised globally as being the leader in classroom management and orchestration software. NetSupport School is the award winning classroom solution delivering a complete range of monitoring, testing, collaboration and orchestration tools for any classroom environment.
NetSupport School helps teachers and trainers improve the efficiency of ICT teaching by delivering a suite of tailored features developed with teachers, for teachers. Teachers and assistants can instruct students centrally to all their own devices; help maintain student focus by monitoring and controlling the use of apps, web sites, printers and more; support student learning using unique digital journals; utilise the unique student toolbar to highlight lesson objectives and expected outcomes; and deliver targeted student and peer assessment with a unique Question and Answer module, surveys or pre-prepared tests.
In addition, NetSupport School features a monitoring app for teaching assistants to use in the classroom.
Click here to read more.
NetSupport DNA (Education Edition) includes powerful Remote Control and monitoring features as standard. Everything from screen viewing, to transferring files and more are included in the component. New features also include a remote PowerShell which has been enhanced to allow a session to be run as a specific user, Command Prompt and Registry Editor to make remote device management even easier.
For those wishing to take their Remote Support requirements a step further, NetSupport Manager provides seamless and secure access to workstations and servers across your enterprise, both locally when in the school and remotely when off site or mobile.
NetSupport Manager features true multi-platform remote control: monitor and view of dozens of devices in a single view; transfer files or updates to one or multiple devices simultaneously; remotely view and edit the Registry; manage services and processes; conduct an audio chat; share screens or even show your screen to others; access interactive training tools; and much more.
Plus, IT support is no longer confined to the school’s WAN; the remote control features can now support remote schools that are not part of their main infrastructure. Technicians using their DNA Console can connect to a device at another school they support via the secure inbuilt Gateway component. This is a useful tool for multi-academy trusts where support is needed for remote schools that are not part of the same WAN.
Click here to read more.
Designed to integrate with NetSupport DNA or operate as a standalone solution, NetSupport ServiceDesk ticks all the boxes as a fully functioning ITIL-compliant IT Service Management (ITSM) tool, supporting the key areas of ITIL’s best practice framework – Incident, Problem, Change and Service Level Management. Used with NetSupport DNA and our remote access solution, NetSupport Manager, support teams have a complete network management toolkit.
NetSupport ServiceDesk can be accessed through a web browser by any user from their desktop or mobile device and allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, it can be tailored to fit seamlessly into your organisation.
Powerful and customisable workflow rules help ensure delivery of an efficient and timely service in line with agreed service levels, automated email processing helps deliver further time savings and, with NetSupport ServiceDesk’s customer-friendly self-service portal, users are able to search for answers before even logging a support request.
Click here to read more.
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Combining advanced classroom PC monitoring, real-time Presentation and Annotation tools, with an innovative customised Testing suite, Internet and Application control, automated Lesson Plans, Printer Management, Instant Messenger control, Content Monitoring and Desktop Security, this latest version of NetSupport School rises to the challenge and requirements of today’s modern classroom
How to use easy mode – View PDF
How to use student feedback and wellbeing tool – View PDF
Deploying in a Terminal Services environment – View PDF
Deploying in a Citrix environment – View PDF
Deploying in an NComputing environment – View PDF
NetSupport School in a wireless environment – View PDF
NetSupport School SIS Integration Guide- UK – View PDF
NetSupport School SIS Integration Guide- US – View PDF
Using CSV files to import SIS MIS data – View PDF
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Technology plays a vital part in any organisation’s success – and at the heart of any reliable and effective IT environment is the helpdesk.
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively..
With the server installed on any Windows PC and utilising Microsoft SQL Server technology, you can access NetSupport ServiceDesk through a web browser from your desktop or mobile device, helping to minimise the amount of system downtime whilst providing effective support for all users of IT assets.
Suited to any type of organisation, regardless of its size, NetSupport ServiceDesk supports the key areas of ITIL’s best practice framework: Incident, Problem, Change and Service Level Management. It also has the added benefit of integrating easily with our IT Asset Management (ITAM) suite, NetSupport DNA, and remote access solution, NetSupport Manager, to give support teams a complete network management toolkit.
In recent years, education has invested massively in technology – both in and out of the classroom. Providing effective support for users of IT assets is therefore high on the agenda for the modern school, college or university. The days when logging an incident relied upon bumping into the “IT guy” in the corridor are long gone; today a much more sophisticated approach is needed!
From the developers of the award-winning classroom management tool, NetSupport School, NetSupport ServiceDesk responds to your daily support challenges by providing the processes needed to help you minimise downtime of your critical classroom and back office systems – all wrapped in an intuitive and easily accessible browser-based interface.
Time saving
Custom solution
Improve efficiency
Information deliveryWith a 31-year development pedigree and an installation base of eighteen million systems, NetSupport’s innovative solutions are trusted by corporate service desks worldwide to aid in the day-to-day management of their IT infrastructures and, of course, to help maintain a healthy relationship with their customers.
Supporting the essential ITIL processes (Incident, Problem, Change and Service Level Management) NetSupport ServiceDesk simplifies and streamlines the IT support process – from initial request to final resolution, ensuring your support team can effectively manage customer expectations and minimise the amount of system downtime. It also integrates easily with NetSupport DNA (IT Asset Management) and NetSupport Manager (Remote Control) to give support teams the perfect mix of compatible network management tools.
With a fully customisable and intuitive web-based interface that supports both desktop and mobile platforms, robust workflow processes, a wealth of management reports and a customer-friendly self-service portal, NetSupport ServiceDesk is guaranteed to take the strain out of service delivery!
Time saving
Custom solution Improve efficiency Information deliveryNetSupport ServiceDesk allows for the customisation of many key features within the solution so it can be tailored to fit seamlessly into your organisation. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your organisation.
Content relating to products offered by Muntada.
Schools are fast realising the benefits of using mass notification solutions such as NetSupport Notify to boost school communication and support their emergency and lockdown procedures.
Using NetSupport Notify, schools can communicate effectively with staff and students using one-way alerts and notifications – sending them to desktop users and large information panels in halls and foyers. Alerts automatically take screen focus, meaning they can’t be hidden, ignored or saved for later (even on locked screens). The notifications can even be targeted to select groups and scheduled for maximum impact.
NetSupport Notify can be a vital communication tool during a school’s emergency and lockdown procedure and some integrate it as an official part of their emergency plans, due to its ability to send a clear and concise message or instruction (maximum 1000 characters) to all connected computers – across multiple platforms, specific users/devices or selected departments. The delivered message automatically takes screen focus on recipient computers and can be accompanied by an audible alert to ensure attention is gained.
If there isn’t time to type a lengthy message, the sender can create and use a ready-made “emergency response” alert, and send it from the office or on the move with our dedicated mobile apps.
Not only does NetSupport Notify send messages to selected/all staff and students in a single action (across multiple platforms), and with its screen presence, users can’t ignore the message – and saving precious time in the case of more urgent alerts. It also allows recurring events to be scheduled in advance for a fixed time and date – hourly, daily, weekly, even every “xx minutes”.
Plus, it does not require regular management of contacts, making it a quick and easy solution to use
Content relating to products offered by Muntada.
NetSupport Manager continues to deliver the very latest in remote PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.
Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support – without the need for a third party service or ongoing subscription costs. Adding to traditional 1:1 remote control capabilities, NetSupport Manager excels as a 1:many solution; from monitoring multiple systems in real-time, to showing the operator screen to multiple recipients for training, to file distributions across the network.
Over 23 years’ development and 12,000,000+ PC install base = Industry recognised, the most stable, feature rich and secure Remote Control solution available.
NetSupport Manager provides the ability to support Windows, Mac, Linux and mobile devices all from a single console. Designed to operate over your network, via mobile communications or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support, including dynamic Hardware and Software Inventory reports, Systems Management tools, screen in real-time to any number of connected systems as an integrated training
Multi-platform support both for the multi consoles and also the clients
The IT enterprise continues to expand and evolve with the boundary between LAN, WAN and truly mobile now an almost seamless transition. As our dependency on technology grows, so does the operational impact of system downtime, or simply the time lost by not having instant access to key systems.
NetSupport Manager continues to offer a unique proposition for desktop remote control. One solution – available from your desktop, laptop, tablet or smartphone – that allows seamless and secure access to workstations and servers across your enterprise, both locally when in the office, and remotely when on the move.
NetSupport Manager provides all components as standard, including a unique “connectivity server” that can be deployed in minutes if you want remote support away from your WAN without boundaries, cutting edge mobile apps available to download for free from the Google and Apple app stores, and one clear proposition…
A one-time purchase for use across your enterprise; a one-time purchase for a permanent lifetime licence; a solution that doesn’t require you to use or send your data via third-party servers, doesn’t need remote hosting and doesn’t charge you again and again with annual subscriptions.
Think Remote Control and you may think simple access to a remote PC screen; think NetSupport Manager and enjoy true multi-platform remote control, file management, inventory management, PC diagnostics, audio and screen collaboration, interactive training tools, geolocation and much more.
Think Remote Control and you may think one-to-one; with NetSupport you can monitor and view dozens of devices in a single view, automate activities, group by location, platform, device type and so much more. That’s why, after 20 years of evolution, NetSupport remote control technology is now deployed on over 12 million computers around the globe.
Please see our features page from the menu above for our key highlights, then review a full list of features available for each platform and finally, download a free 30 day fully-featured evaluation copy to see the NetSupport difference.
NetSupport Manager 12 is available fully localised in English, French, German, Spanish, Italian, Dutch, Brazilian Portuguese, Japanese, Chinese and Polish. NetSupport Manager is consistently voted ‘best of breed’ by the leading IT publications.
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Showing applications
When showing an application to an end user, you can now select to display the application in a separate window (via Display Mode setting), allowing the end user to continue using their own screen as normal – helping to maintain productivity levels.
When showing applications on multiple screens to an end user, the screens are now compressed to display the whole desktop, providing the end user with an accessible view of the applications.
HTTP access
To enhance the Gateway’s security even further, NetSupport Manager now includes the option to control HTTP access based on the person’s IP address.
Filter list of clients
To help find and connect to clients quickly and efficiently, IT teams can now filter the Gateway’s list of clients by name, username, address and description.
Thumbnail view
The thumbnails of connected devices (displayed in the Control) have been further optimised to improve performance.
Feedback mode*
NetSupport School (provided free within NetSupport Manager), provides a great way to capture feedback, such as during a school lesson or staff training session, to check everyone has understood the topic or to gauge the general mood of the class.
The teacher/trainer can choose from several visual indicators to gauge feedback from the class. Once the option has been selected, a dialog box opens to allow a question to be entered and sent to the class. The chosen visual, along with the question, will then appear on the PCs of each member of the class so they can make their selections.
All the feedback results are reported back to the Console in two formats: a list-style report (showing each individual’s feedback) enables the teacher/trainer to drill down into each person’s mood or understanding – or a chart view, which helps them to see general mood or understanding at a glance.
*This feature requires the free NetSupport School components (providing classroom instruction/training features), available from the NetSupport Manager installer package.
Easy mode*
NetSupport School (provided free within NetSupport Manager) now includes three modes for using the Console’s user interface: Easy, Intermediate and Advanced – helping ensure its features and functions are accessible to all users, regardless of their tech experience and knowledge. The new ‘Easy’ mode allows technology-shy instructors to only see and use the basic core tools, supporting simplicity and ease of use.
Easy mode’s tools include:
The ‘Intermediate’ mode (previously known as ‘basic’ mode) includes a few more frequently-used tools – and Advanced mode offers all the features and functions available in NetSupport School.
*This feature requires the free NetSupport School components (providing classroom instruction/training features), available from the NetSupport Manager installer package.
A few extra features and enhancements have been added to the latest version of NetSupport Manager.
New Client app for Android
TheAndroid Client app enables existing Control users of NetSupport Manager v12.50 to remotely connect to Android client devices (Android 4 or later) for enhanced real-time interaction and system support whilst on the move.
Now, IT technicians (Control users) can connect to an Android device via a PIN; a feature that allows seamless and secure connectivity between the Client device and Control simply by sharing a matching code. In addition, the Control and Client can carry out either a one-to-one text Chat session, or, alternatively, the Client can join an existing Control-initiated group discussion to sort out any remote support challenges.
To further aid problem solving, screenshots from the Android Client’s device can be taken during a Control session – plus, files can be quickly and easily transferred to and from the Client device, for total flexibility and ease of working.
The NetSupport Manager Android Client app can be used with existing NetSupport Manager 12.5 licences and is available from the Google Play store.
New PowerShell feature
Launch a PowerShell window to quickly and easily execute PowerShell commands at a selected Windows client.
New deployment enhancements
Send a Wake-on-LAN Windows command to machines that are not turned on and quickly locate machines local to the Control.
Enhanced file transfer and distribution speeds.
Enhanced performance on the ‘View and show’ mode on Windows 8 and above.
Enhanced Inventory process monitoring section in Windows. New information such as the process ID, number of handles and objects are now included, along with real-time statistics showing percentage increase/decrease in, for example, process memory usage.
Take a look at the new features and enhancements in our latest version NetSupport Manager v12.
Content relating to products offered by Muntada.
Content relating to products offered by Muntada.
RollBack Rx Server is an instant time machine for Windows Server. A comprehensive Windows System Restore solution that empowers users and IT administrators to easily restore their servers to any previous state within seconds.
Any unforeseen incidents such as user errors, viruses or even botched software installations can be easily and absolutely reversed in a fast and efficient way.
Rollback RX Server Extra Features:-
Content relating to products offered by Muntada.
RollBack Rx is an instant time machine for your PC. A comprehensive Windows System Restore solution that empowers users and IT administrators to easily restore their PCs to any previous state within seconds. RollBack Rx offers a fresh approach to managing PCs.
Any unforeseen incidents such as user errors, viruses or even botched software installations can be easily and absolutely reversed in a fast and efficient way.
