{"id":149,"date":"2019-09-25T02:35:52","date_gmt":"2019-09-24T18:35:52","guid":{"rendered":"http:\/\/muntada.com.my\/mgwp\/?page_id=149"},"modified":"2025-03-21T08:30:45","modified_gmt":"2025-03-21T00:30:45","slug":"netsupport-servicedesk","status":"publish","type":"page","link":"https:\/\/muntada.com.my\/mgwp\/netsupport\/netsupport-servicedesk\/","title":{"rendered":"Netsupport ServiceDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"149\" class=\"elementor elementor-149\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fe59e1d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe59e1d\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57a3787\" data-id=\"57a3787\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-ba66102 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba66102\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-570b8f7\" data-id=\"570b8f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d06d35 elementor-widget elementor-widget-heading\" data-id=\"6d06d35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h1 style=\"margin-bottom: 0px;padding-bottom: 10px;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;font-size: 30px;vertical-align: baseline;line-height: 1em;, Helvetica, Arial, Lucida, sans-serif;font-style: normal;white-space: normal;text-align: center\"><strong style=\"background: transparent;vertical-align: baseline\">NetSupport ServiceDesk \u2013 Browser-based Helpdesk<\/strong><\/h1><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb35f5b elementor-widget elementor-widget-text-editor\" data-id=\"eb35f5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 0px; padding-bottom: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; vertical-align: baseline; text-size-adjust: 100%; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; text-align: center;\">Technology plays a vital part in any organisation\u2019s success \u2013 and at the heart of any reliable and effective IT environment is the helpdesk.\u00a0<\/p>\n<p><span style=\"color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-size: 16px; text-align: center;\">Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal \u2013 all the tools needed to help technicians deliver support effectively.<\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-bc9e020 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc9e020\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;shape_divider_top&quot;:&quot;triangle&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,98.9L0,6.1V0h1000v6.1L500,98.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f13b98d\" data-id=\"f13b98d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-c968eb0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c968eb0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f246059\" data-id=\"f246059\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd20de5 elementor-widget elementor-widget-image\" data-id=\"bd20de5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1344\" height=\"456\" src=\"https:\/\/muntada.com.my\/mgwp\/wp-content\/uploads\/2024\/10\/tinywow_s4_67388264.webp\" class=\"attachment-full size-full wp-image-7998\" alt=\"\" srcset=\"https:\/\/muntada.com.my\/mgwp\/wp-content\/uploads\/2024\/10\/tinywow_s4_67388264.webp 1344w, https:\/\/muntada.com.my\/mgwp\/wp-content\/uploads\/2024\/10\/tinywow_s4_67388264-300x102.webp 300w, https:\/\/muntada.com.my\/mgwp\/wp-content\/uploads\/2024\/10\/tinywow_s4_67388264-1024x347.webp 1024w, https:\/\/muntada.com.my\/mgwp\/wp-content\/uploads\/2024\/10\/tinywow_s4_67388264-768x261.webp 768w, https:\/\/muntada.com.my\/mgwp\/wp-content\/uploads\/2024\/10\/tinywow_s4_67388264-400x136.webp 400w\" sizes=\"(max-width: 1344px) 100vw, 1344px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711d361 elementor-widget elementor-widget-text-editor\" data-id=\"711d361\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\" style=\"margin-bottom: 16.1979px; outline: 0px; background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 200ms; color: rgb(102, 102, 102); font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, Lucida, sans-serif;\"><div class=\"et_pb_text_inner\" style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%; position: relative;\"><h1 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background: transparent; font-size: 30px; vertical-align: baseline; text-size-adjust: 100%; line-height: 1em; font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, Lucida, sans-serif; color: rgb(235, 155, 55) !important;\"><strong style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Features<\/strong><\/h1><\/div><\/div><div class=\"et_pb_module et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\" style=\"outline: 0px; background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 200ms; color: rgb(102, 102, 102); font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, Lucida, sans-serif;\"><div class=\"et_pb_text_inner\" style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%; position: relative;\"><p style=\"margin-bottom: 0px; padding-bottom: 1em; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">With the server installed on any Windows PC and utilising Microsoft SQL Server technology, you can access NetSupport ServiceDesk&nbsp; through a web browser from your desktop or mobile device, helping to minimise the amount of system downtime whilst providing effective support for all users of IT assets.<\/p><p style=\"margin-bottom: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Suited to any type of organisation, regardless of its size, NetSupport ServiceDesk supports the key areas of ITIL\u2019s best practice framework: Incident, Problem, Change and Service Level Management. It also has the added benefit of integrating easily with our IT Asset Management (ITAM) suite, NetSupport DNA, and remote access solution, NetSupport Manager, to give support teams a complete network management toolkit.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6052a82 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6052a82\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e69df53\" data-id=\"e69df53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09e1e74 elementor-widget elementor-widget-heading\" data-id=\"09e1e74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h1 style=\"margin-bottom: 0px;padding-bottom: 10px;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;font-size: 30px;vertical-align: baseline;line-height: 1em;, Helvetica, Arial, Lucida, sans-serif;font-style: normal;white-space: normal;color: #ffff !important\"><strong style=\"background: transparent;vertical-align: baseline\">Education sector<\/strong><\/h1><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f252423 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f252423\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1353b6\" data-id=\"c1353b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b6ffd2 elementor-widget elementor-widget-text-editor\" data-id=\"5b6ffd2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 0px; padding-bottom: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\">In recent years, education has invested massively in technology \u2013 both in and out of the classroom. Providing effective support for users of IT assets is therefore high on the agenda for the modern school, college or university. The days when logging an incident relied upon bumping into the \u201cIT guy\u201d in the corridor are long gone; today a much more sophisticated approach is needed!<\/p>\n<p style=\"margin-bottom: 0px; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\">From the developers of the award-winning classroom management tool, NetSupport School, NetSupport ServiceDesk responds to your daily support challenges by providing the processes needed to help you minimise downtime of your critical classroom and back office systems \u2013 all wrapped in an intuitive and easily accessible browser-based interface.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18b2a85 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"18b2a85\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2020\/02\/NSSD_Benefits_1-Pager_web.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View all the benefits<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f2538ba elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2538ba\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70dc6c0\" data-id=\"70dc6c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-600383c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"600383c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-680dd6f\" data-id=\"680dd6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5715bf8 elementor-widget elementor-widget-text-editor\" data-id=\"5715bf8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; color: #eb9b37; font-weight: 500; line-height: 1.5em; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-style: normal;\"><img decoding=\"async\" class=\"lazy lazy-loaded\" style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Time.png\" alt=\"\" width=\"32\" height=\"32\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Time.png\" \/>\u00a0<b style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Time saving<\/b><\/h4>\n<ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\">\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Staff\/Teachers can log incidents online and review current status in real time.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Teaching staff receive a quicker resolution to incidents.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Staff can search for a solution before logging an incident.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Staff can access pre-populated incident templates.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Automated handling of incoming\/outgoing emails.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fbaff5e\" data-id=\"fbaff5e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2330cb elementor-widget elementor-widget-text-editor\" data-id=\"b2330cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" style=\"color: #eb9b37; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-size: 18px; background: transparent; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; text-size-adjust: 100%;\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Custom.png\" alt=\"\" width=\"32\" height=\"32\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Custom.png\" \/><span style=\"color: #eb9b37; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-size: 18px;\">\u00a0<\/span><b style=\"color: #eb9b37; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-size: 18px; background: transparent; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; text-size-adjust: 100%;\">Custom solution<\/b><\/p>\n<ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\">\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Customisable interface to fit with your school\u2019s requirements.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Customised Operator functionality.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Automated notifications based on pre-defined rules.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Create custom status reports.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">User management including Active Directory integration.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-dda7a76 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dda7a76\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb9538b\" data-id=\"cb9538b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-5059f48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5059f48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-16c8dd1\" data-id=\"16c8dd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fa5cb9 elementor-widget elementor-widget-text-editor\" data-id=\"0fa5cb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; color: #eb9b37; font-weight: 500; line-height: 1.5em; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-style: normal;\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-loaded\" style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Efficiency.png\" alt=\"\" width=\"32\" height=\"32\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Efficiency.png\" \/>\u00a0<b style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Improve efficiency<\/b><\/h4>\n<ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\">\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Technicians have a prioritised fault list.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Link related items to avoid duplicated effort.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Assign incidents to a specific technician based on pre-defined rules.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Automatic escalation processes.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d4895b2\" data-id=\"d4895b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1db8738 elementor-widget elementor-widget-text-editor\" data-id=\"1db8738\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; color: #eb9b37; font-weight: 500; line-height: 1.5em; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-style: normal;\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-loaded\" style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Info.png\" alt=\"\" width=\"32\" height=\"32\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Info.png\" \/>\u00a0<b style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Information delivery<\/b><\/h4>\n<ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\">\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Full history of supporting notes attached to each incident with source identifiers.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Powerful reports dashboard supported by a range of pre-defined or custom management reports \u2013 tabular and graph format.<\/li>\n<li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">When used in conjunction with NetSupport DNA, school technicians can retrieve a real-time hardware\/software inventory from a target PC to aid in problem resolution.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a4c142d elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a4c142d\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-497dd34\" data-id=\"497dd34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f64173d elementor-widget elementor-widget-heading\" data-id=\"f64173d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h1 style=\"margin-bottom: 0px;padding-bottom: 10px;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;font-size: 30px;vertical-align: baseline;line-height: 1em;, Helvetica, Arial, Lucida, sans-serif;font-style: normal;white-space: normal;color: #ffff !important\"><strong style=\"background: transparent;vertical-align: baseline\">Corporate sector<\/strong><\/h1><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e71f2db elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e71f2db\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc738dd\" data-id=\"bc738dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a677a6e elementor-widget elementor-widget-text-editor\" data-id=\"a677a6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With a 31-year development pedigree and an installation base of eighteen million systems, NetSupport\u2019s innovative solutions are trusted by corporate service desks worldwide to aid in the day-to-day management of their IT infrastructures and, of course, to help maintain a healthy relationship with their customers.<\/p>\n<p>Supporting the essential ITIL processes (Incident, Problem, Change and Service Level Management) NetSupport ServiceDesk simplifies and streamlines the IT support process \u2013 from initial request to final resolution, ensuring your support team can effectively manage customer expectations and minimise the amount of system downtime. It also&nbsp;integrates easily with NetSupport DNA (IT Asset Management) and NetSupport Manager (Remote Control) to give support teams the perfect mix of compatible network management tools.<\/p>\n<p>With a fully customisable and intuitive web-based interface that supports both desktop and mobile platforms, robust workflow processes, a wealth of management reports and a customer-friendly self-service portal, NetSupport ServiceDesk is guaranteed to take the strain out of service delivery!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-de9e7c0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de9e7c0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31a0c5d\" data-id=\"31a0c5d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e3aa0b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6e3aa0b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2020\/02\/NSSD_Benefits_1-Pager_web.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View all the benefits<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1a3c287 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a3c287\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-617a852\" data-id=\"617a852\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-a72d3fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a72d3fb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-987e12b\" data-id=\"987e12b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67abdfe elementor-widget elementor-widget-text-editor\" data-id=\"67abdfe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" style=\"color: #eb9b37; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-size: 18px; background: transparent; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; text-size-adjust: 100%;\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Time.png\" alt=\"\" width=\"32\" height=\"32\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Time.png\" \/><span style=\"color: #eb9b37; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-size: 18px;\">\u00a0<\/span><b style=\"background: transparent; color: #eb9b37; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-size: 18px; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; text-size-adjust: 100%;\">Time saving<\/b><\/p><ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\"><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Intuitive browser-based console simplifies support desk management.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Clearly defined ownership of issues, leading to faster problem resolution.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Automate repetitive helpdesk tasks.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Simplify incident logging with pre-populated service request templates.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Active Directory synchronisation for effective ongoing user management.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0d4d766\" data-id=\"0d4d766\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-300e68b elementor-widget elementor-widget-text-editor\" data-id=\"300e68b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; color: #eb9b37; font-weight: 500; line-height: 1.5em; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-style: normal;\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-loaded\" style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Custom.png\" alt=\"\" width=\"32\" height=\"32\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Custom.png\" \/>\u00a0<b style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Custom solution<\/b><\/h4><ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\"><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Add custom data fields to fit with your organisation\u2019s specific requirements.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Customised help request logging.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Customised Operator functionality.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Create custom status reports.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-bd87eb3 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd87eb3\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a26433\" data-id=\"8a26433\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-f85f0d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f85f0d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-45e1395\" data-id=\"45e1395\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e23145 elementor-widget elementor-widget-text-editor\" data-id=\"7e23145\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; color: #eb9b37; font-weight: 500; line-height: 1.5em; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; font-style: normal;\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-loaded\" style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Efficiency.png\" alt=\"\" width=\"32\" height=\"32\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Efficiency.png\" \/>\u00a0<b style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Improve efficiency<\/b><\/h4><ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\"><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Technicians have a prioritised fault list.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Link related items to avoid duplicated effort.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Assign incidents to a specific technician, based on pre-defined rules.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Automatic escalation processes.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Automated incoming\/outgoing email processing.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Customer-friendly self-service portal reduces volume of reported issues.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-14268cc\" data-id=\"14268cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfb4a9e elementor-widget elementor-widget-text-editor\" data-id=\"cfb4a9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(235, 155, 55); font-weight: 500; line-height: 1.5em; font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, Lucida, sans-serif; font-style: normal;\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-loaded\" src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Info.png\" data-lazy-type=\"image\" data-lazy-src=\"https:\/\/www.netsupportservicedesk.com\/wp-content\/uploads\/2019\/03\/Info.png\" alt=\"\" width=\"32\" height=\"32\" style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">&nbsp;<b style=\"margin: 0px; padding: 0px; border: 0px; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Information delivery<\/b><\/h4><ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px; color: rgb(102, 102, 102); font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, Lucida, sans-serif;\"><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Powerful reports dashboard supported by a range of pre-defined or custom management reports \u2013 tabular and graph format.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Full history of supporting notes attached to each incident with source identifiers.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Use in conjunction with NetSupport DNA to retrieve a real-time hardware\/software inventory from a target PC to aid in problem resolution.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-cd9647a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd9647a\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b71f6b4\" data-id=\"b71f6b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-6547623 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6547623\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1308278\" data-id=\"1308278\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-931aca6 elementor-widget elementor-widget-text-editor\" data-id=\"931aca6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light\" style=\"margin-bottom: 16.1979px; outline: 0px; background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 200ms; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif;\"><div class=\"et_pb_text_inner\" style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%; position: relative;\"><h2 style=\"margin-bottom: 0px; padding-bottom: 10px; outline: 0px; background-color: transparent; font-size: 26px; vertical-align: baseline; line-height: 1em; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; color: #eb9b37 !important; text-align: center; background-position: initial initial; background-repeat: initial initial;\"><span style=\"color: #ffffff;\"><strong style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Customise NetSupport ServiceDesk<\/strong><\/span><\/h2><\/div><\/div><div class=\"et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light\" style=\"margin-bottom: 16.1979px; outline: 0px; background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 17px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 200ms; color: #666666; font-family: 'Source Sans Pro', Helvetica, Arial, Lucida, sans-serif; padding-top: 20px !important; padding-bottom: 20px !important;\"><div class=\"et_pb_text_inner\" style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%; position: relative;\"><p style=\"margin-bottom: 0px; padding-bottom: 1em; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">NetSupport ServiceDesk allows for the customisation of many key features within the solution so it can be tailored to fit seamlessly into your organisation. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your organisation.<\/p><ul style=\"margin-bottom: 0px; margin-left: 0px; padding-bottom: 1em; padding-left: 1em; outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%; line-height: 26px;\"><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Custom Data Designer allowing for customised data fields.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Profiled Operator access and customised functionality.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Streamlined creation of a solutions database to aid future help requests.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Use the intuitive design tool available to administrators to add custom<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">data items to records.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Custom report designer.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Personalised \u201cHome\u201d page based on each operator\u2019s individual<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">requirements.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Personalised \u201cExit\u201d pages.<\/li><li style=\"outline: 0px; background: transparent; vertical-align: baseline; text-size-adjust: 100%;\">Multi-lingual user interface.<\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>NetSupport ServiceDesk \u2013 Browser-based Helpdesk Technology plays a vital part in any organisation\u2019s success \u2013 and at the heart of any reliable and effective IT environment is the helpdesk.\u00a0 Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":109,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"footnotes":""},"class_list":["post-149","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Netsupport ServiceDesk - Muntada Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muntada.com.my\/mgwp\/netsupport\/netsupport-servicedesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Netsupport ServiceDesk - Muntada Group\" \/>\n<meta property=\"og:description\" content=\"NetSupport ServiceDesk \u2013 Browser-based Helpdesk Technology plays a vital part in any organisation\u2019s success \u2013 and at the heart of any reliable and effective IT environment is the helpdesk.\u00a0 Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. 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